आपकी आगे की राह

Steward से Manager तक — 5 कदम, हर एक का skill checklist।

N5
Steward
Entry
आज से
- Punctuality और EkVik attendance perfect
- Uniform, hygiene, grooming standards
- Service sequence — greet, seat, water, order, serve, clear
- Tray-carrying, napkin fold, water pour side
- Basic English service phrases
N4
Senior Steward
Skilled
लगभग 12–18 महीने
- Full menu knowledge — dishes, allergens, pairings
- New stewards को shadow-train करना
- Complaint handling without escalation
- Wine & cocktail basics
N3
Captain
Lead
लगभग 2–3 साल
- Section ownership — 4–6 tables का full responsibility
- Order taking, upselling, guest profiling
- POS, billing, complaint resolution
- VIP service and Hakkatini-grade cocktail recall
N2
Senior Captain / Asst. Manager
Supervisor
लगभग 4–6 साल
- Shift in-charge, roster + briefing
- Inventory, par-stock, F&B cost basics
- Hiring panel + referral eligibility (N2)
- Eligible for personal phone on floor
N1
Manager / Outlet Manager
Management
लगभग 7+ साल
- P&L, monthly cost & revenue ownership
- Team development, appraisal cycles
- Brand standards across full service
- Reports to AGM/GM; next step is AGM

Timelines indicative हैं। Promotion performance और outlet need पर depend करती है।